Help & FAQs Hub
Your resource for cat wall systems and support. Find everything you need to know about our modular feline territories.
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Product & Systems
How much weight can the shelves hold?
When properly installed into wall studs or using heavy-duty anchors, each individual shelf module is tested to support up to 40lbs, safely accommodating even the most substantial Maine Coons.
What materials are used for the frames?
We utilize sustainably sourced Baltic Birch plywood and real oak veneers, finished with cat-safe, zero-VOC oils to ensure your feline territory is as healthy as it is beautiful.
Can I expand my system later?
Absolutely. Our modular DNA means every bridge, perch, and hideout can be reconfigured or added to as your home or cat family grows, allowing for infinite vertical exploration.
Installation Help
Ensure a secure and stylish setup for your feline companion with our detailed mounting guides and safety tips.
Mounting Guide
Tools Needed
To install your Cat Wall system, you will need a power drill, a level, and a pencil. We provide all necessary high-load anchors and screws suited for drywall and masonry.
Safety First
Cat Security
Our systems are tested to hold up to 25kg. Always ensure shelves are mounted into studs or using the provided masonry anchors. Check tightness periodically for active climbers.
Modular Look
Wall Layouts
Space items 30-45cm apart vertically to allow for comfortable jumping. Use our paper templates included in each box to mark your wall before drilling.
Care Guide
Maintenance
Wipe wooden parts with a soft, damp cloth. Felt pads can be vacuumed or spot-cleaned with mild detergent. Avoid excessive moisture on untreated plywood edges.
Shipping & Delivery
How long does delivery take?
Standard shipping takes 5-7 business days. Custom modular systems may take up to 10 days for processing.
Do you offer international shipping?
Currently, we ship within North America and Europe. We are expanding to more territories soon!
How can I track my feline furniture order?
Once shipped, you will receive an email with a tracking number to monitor your package's progress.
Returns & Refunds
1. How long do I have to return an item?
We offer a 30-day return window from the date of delivery. Items must be in their original packaging and unassembled to qualify for a full refund.
2. What is the return process?
Initiate your return through our online portal. Once approved, you will receive a prepaid shipping label. Simply drop off the package at any authorized carrier location.
3. When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive and inspect your returned furniture. You will receive an email confirmation once the credit is applied.
Still have questions?
Our support team is ready to help your feline friend.